Same bamboo fork, two businesses. Why food-service and retail packaging cost and fail differently, the mixed-fleet trap that makes one channel subsidise the other, and the costing rules that keep both channels honest.
Bamboo's real return drivers are transit damage, moisture warping and expectation gaps — not defects. How to tag causes at the moment of return, allocate responsibility in writing, and choose remedies that do not cost more than the return.
Parcel networks drop harder than ocean freight. How drop testing works, what bamboo demands from a carton that wood does not, and how to spec the pack without paying for overkill.